Frequently Asked Questions

What’s included in my membership?

• Membership includes unlimited access to the facility, unlimited classes, gym, pool (ages 16+), and spa (ages 18+). Additionally, you get a complimentary kickstart session and a personal training consultation.

Can I freeze my membership?

• Yes, you can place your membership on hold for up to 90 days once per year.

How can I register for classes?

• We have a user-friendly app where you can register for classes in advance.

How do I cancel my membership?

• To cancel your membership, please visit the membership page. A cancellation form needs to be completed at least 10 days prior to the next billing.

How do I get access to the app?

• After signing up for a membership, you’ll receive a welcome email with a link to the app and detailed instructions for setting up your account.

Are there personal training options available?

• Yes, we offer personal training sessions with certified trainers. You can book individual sessions or packages. Speak to our team at the front desk for pricing and availability.

What are the gym’s operating hours?

• Lakeview Fitness is open Monday–Friday from 5:30 AM to 9:00 PM,  Saturday from 7:00 AM to 6:00 PM, and Sunday from 7:00 AM to 3:00 PM.

Are towels and lockers provided?

• Kindly bring your own lock and towel for your convenience and comfort during your visit.

Can I bring a guest?

• Yes, we offer 10 guest passes per household, per calendar year. Members can also inquire about discounted rates for family members in the same household.

Are there age restrictions for using the gym and facilities?

• The pool is accessible for ages 16 and older. The spa is reserved for ages 18 and older.

What happens if I lose my membership key fob?

• If you lose your key fob, please visit the front desk for a replacement. You may also upload your key fob to the app and scan it in with your phone.

Do you offer any discounts for students, seniors, or families?

• We offer special seasonal offers for students twice a year. We also offer a discounted senior membership and an “additional” member rate for anyone in the same household. 

What happens if a class I want is full?

• If a class is full, you can join the waitlist through the app. You’ll be notified if a spot becomes available. These are filled on a first come, first served basis.

Are there any membership rewards or referral programs?

• Yes, we offer a referral program where members can earn rewards for referring new members. Ask our staff for details on how to participate.

• We also offer monthly member appreciation days where light refreshments are provided and all guests are welcome without the need for a guest pass